Newberg – Aug 11, 2011 – Visiting Angels Newberg today announced its recognition as 2011 “Best of Home Care” by Home Care Pulse, a leading third-party purveyor of client satisfaction surveys. Awarded to the top 25% of agencies in client and employee satisfaction scores, Visiting Angels of Newberg now ranks among the select few of the best agencies in the country.
Home Care Pulse, a company which measures client and employee satisfaction, created the “Best of Home Care” award to identify those agencies in the private duty home care industry that demonstrate a passion for client and employee satisfaction. Home Care Pulse believes that honoring such companies can both educate and help families to make better care decisions for their aging loved ones.
“We know that it is sometimes difficult to make care decisions when you don’t have specific experience with an agency. It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality, and help them find a comfort level when choosing an agency to work with,” commented Aaron Marcum, founder of Home Care Pulse.
The selection process for Best of Home Care includes the evaluation of client and employee satisfaction in areas such as agency training, communication, overall quality of care, caregiver performance, caregiver morale, response to problems, and recommendation of services, to name only a few of their criteria.
“We value the feedback Home Care Pulse collects from our clients and employees,” says Jeff Chambers, who, together with his wife, Kelly Chambers and Kelly’s mother, Alice Smith, own three Visiting Angels businesses, serving communities throughout Yamhill, Clackamas, Marion and Washington Counties, as well as the Pierce and Thurston County regions of Washington State. “Not only are we alerted when there is something that needs our attention, it also reinforces what we’re doing right. Our clients and employees have a strong sense of satisfaction, and it shows,” added Chambers.
“We want to congratulate Visiting Angels of Newberg for winning the “Best of Home Care” award and commend their commitment to placing high priority on client and employee satisfaction,” concluded Marcum.
To learn more about Visiting Angels in your area, you may contact them by phone at 503.538.9505 or visit www.newbergangels.com. For more information about the Home Care Pulse “Best of Home Care” award, please visit www.homecarepulse.com.
About Visiting Angels of Newberg:
Visiting Angels of Newberg is a locally owned private duty home care agency, providing non-medical in-home care to seniors and others in need of assistance.
Not only for seniors, Visiting Angels offers services to adults of all ages whenever help is needed, such as when recuperating from an illness or surgical procedure.
Services can range from short-term care to long-term care, and include services such as, bathing, dressing, errands and shopping, meal preparation, medication reminders, light housekeeping, and more.